Privacy & Cookie Policy

Who we are

CWE Solutions ("we", "us") provides CCTV, WiFi networking and EPOS installation and support services across the Midlands and the UK. This policy explains what information we collect through this website, how we use it, and the choices you have. You can contact us about anything in this policy at info@cwesolutions.uk or 07984 010142.

What we collect and why

Quote requests: when you complete our quote form, the details you provide (name, phone number, email address, the service you're interested in and your message) are sent to us by email so we can respond to your enquiry. We use this information only to contact you about your enquiry and provide the services you've asked about.

Direct contact: if you call, email or WhatsApp us, we'll hold the contact details you share for the purpose of dealing with your enquiry and any resulting work.

We do not sell, rent or trade your personal information to anyone. We only share details with third parties where necessary to deliver a service you've asked for, or where the law requires it.

Cookies

This website does not use advertising or analytics cookies, and we don't track you across other sites. The only cookies that may be set are strictly necessary ones from our hosting provider, Cloudflare, used for security and performance (for example, protecting the site from malicious traffic). These are exempt from consent requirements under UK law, which is why you won't see a cookie banner here.

If we add analytics or marketing tools in future, this policy will be updated and consent will be requested where required.

How long we keep information

We keep enquiry details for as long as needed to handle your enquiry and, where you become a customer, for the duration of our business relationship and any period required for warranty, legal or accounting purposes.

Your rights

Under UK data protection law (UK GDPR), you have rights over your personal information, including the right to access a copy of it, correct it, ask us to delete it, and object to or restrict how it's used. To exercise any of these rights, email info@cwesolutions.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ico.org.uk).

Links to other websites

This site contains links to third-party websites — for example, our partner NANOsoft Tech Ltd and manufacturers such as Hikvision, plus our social media pages. Those sites have their own privacy policies, and we're not responsible for their content or practices.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page.